Playup Review

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Excellent betting experience
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    By:Jason Bale

    PlayUp Australia has witnessed significant changes in the recent few years. In 2018 and 2019, PlayUp bought the Australian betting sites MadBookie, TopBetta, and ClassicBet, and they have since become one of Australia's newest betting sites, releasing their own sportsbook and betting apps in 2019. PlayUp betting is also available in the United States, India, and New Zealand, with intentions to expand further and become listed on the ASX and NASDAQ.

    PlayUp is an Australian-owned betting company based in Sydney and licensed in the Northern Territory. PlayUp Australia Pty Limited is a wholly owned subsidiary of PlayUp Limited, the international corporation with offices in Sydney (HQ), Melbourne, Darwin, and Hong Kong.

    PlayUp hasn't been around for very long, but they've already made a name for themselves as one of Australia's best betting sites by consistently giving Australians the best fixed odds prices,one of the best betting apps going around, and the greatest platform for fantasy sports betting in Australia (Draftstars).

    • 100% Aussie-owned
    • Great Fixed Odds on Aussie Racing
    • Fast & easy to use mobile betting app
    • Personal account manager and 24/7 customer service
    • Limited betting features
    • No live streaming
    • Could be more payment methods

    Playup Quick Stats

    Website: Founded: 2017
    Phone: 1800 752 987Live Betting: 1800 888 001
    Live Chat: 24/7 via website Email: [email protected]
    Deposit Methods: Visa, Mastercard, POLi, BPAY, Bank TransferWithdrawal Methods: Visa, Mastercard, Bank Transfer
    App: Download on iOS (App Store) and Android (PlayUp Website)License & Regulation: Licensed by the NT Racing Commission
    Address: 48 Epsom Road, Zetland NSW 2017Owner: PlayUp Interactive Pty Ltd
    Features: Personalised Client Manager, 24/7 customer service, ‘Playbook’ blogSponsorship Deals: Approved betting operator of AFL, NRL, Australian Rugby, Football Federation Australia, Tennis Australia, Cricket Australia and PGA Australia.

    About Playup

    PlayUp is one of my favourite betting sites to use for horse racing. They consistently offer great fixed odds for horse racing and their easy to use mobile app is one of the best betting apps I’ve used. 

    PlayUp might not have the most features of any betting site, but they offer everything you would want and what they do, they do well. PlayUp offer top quality customer service available around the clock as well as some quality of life features such as instant payouts and cash deposits.

    As stated, PlayUp could still stand to improve their experience in the future with some of the other advanced features offered by competitors, but in my opinion PlayUp remain a great choice for anyone looking for a great no-frills betting experience.

    Playup Score

    🐴Betting Markets - 8/10
    PlayUp have most the betting markets you would want, they could improve even more with Same Race Multi or other options. But as it stands, they're still a great choice for anyone looking to get into the world of online betting.

    💳Banking Options - 8/10
    PlayUp offers a wide range of banking options, including instant Osko withdrawals. While this is good enough for most, some users could prefer even more options to choose from.

    📱Mobile Experience - 10/10
    Punting on the PlayUp mobile app is an excellent experience. The app is available on both iOS and Android and is a pleasure to use, and makes betting on the races from wherever you are easy and fun.

    💸​Withdraw Speed - 10/10
    PlayUp generally processes payouts very quickly. They process requests daily and even offer instant payouts to their users via the Osko platform. This makes them a great choice for those looking to get their winnings as soon as possible.

    🧩Overall User Experience - 9/10
    If you want a no-frills great betting experience, look no further than PlayUp. The betting experience is one of the best in the industry and they nail all the key parts like great odds and and offering a great mobile app and site, making it easy for you to get in on the action.

    📧​Customer Support -  10/10
    The customer support at PlayUp is outstanding. You can get in touch with PlayUp 24/7 via their live chat function, as well as every customer having a personal client manager they can talk to. This means that you can get the help you need whenever you need it.

    🔒Security - 10/10
    PlayUp is fully licensed and regulated by the NT Racing Commission, so you don't have to worry about security issues. Both their fantastic app and website are 100% secure and safe to use, allowing you to bet with peace of mind.

    Playup Racing

    PlayUp may not be the biggest bookie in Australia, and being a new bookie it isn’t historical known as a big player in the Australia racing industry, however in recent years the competition for online bookies has certainly heated up and PlayUp has seized the opportunity to become one of the best new bookies for racing in Australia, essentially always having the best fixed odds for Australian racing.

    In my experience, PlayUp basically always has the best fixed odds for Australian racing. In addition to their Best Tote option, which guarantees the best dividend from all the Totes plus the Starting Price. I think it’s only a matter of time before Aussie punters recognize PlayUp as one of the greatest Australian horse racing bookmakers.

    PlayUp offers competitive fixed odds for every thoroughbred, greyhound, and harness racing meet in Australia and New Zealand, as well as odds for overseas races in Japan, Sweden, the United Kingdom, and many other nations.

    You'll receive Best Tote + SP win odds for all Australian races, and Super TAB + 5 percent win odds for major foreign markets including New Zealand.

    Playup Mobile App

    PlayUp Australia debuted its Android and Apple betting apps in 2019, with over 100,000 app downloads so far. As a result, you can be confident that their applications are modern and simple to use, with a plethora of fantastic capabilities and features to make your mobile betting experience a ten out of ten.     

    The new PlayUp app has a pleasant interface where you can access everything you can on the PlayUp main betting website. With the PlayUp app, you can see all the upcoming races and sports markets in one easy spot, there is a dedicated area for promotions, you can also make deposits and withdrawals, verify your account, and see PlayBook tips. Although there are several top-notch betting apps available, I believe the PlayUp app to be among the finest since it is fresh, incredibly intuitive, lightning-fast, and very simple to use.

    I believe that the PlayUp betting app is one of the top Australian betting applications. If you have an Apple device, you can download the PlayUp app for free from the App store. Or, if you have an Android device, you can download the PlayUp app for free from the Google Play Store.

    playup app

    Playup Product & Features

    PlayUp, like the majority of our featured bookmakers, has a number of premium features that are exclusive to the top-tier of bookies out there. PlayUp even goes a step further and includes a few features that are unique to the PlayUp experience. Here are a few PlayUp features that I believe punters should be aware of:

    Client Manager

    Every user at PlayUp has a dedicated Client Manager assigned to them who looks after their account, sort of like a personal customer service agent. You can easily get in contact with your Client Manager by text, phone, or email regarding any queries, requests, or problems you may have related to your account. 

    Your Client Manager can also let you know about any current promotions PlayUp are running, including ones that are exclusive to you. Although it's a small feature, it highlights PlayUp's dedication to providing its users with an excellent overall experience.

    PlayUp Playbook

    PlayUp produces a blog called The PlayUp Playbook where readers can get recaps, predictions, and advice on upcoming events in sports and racing. This blog tipping style is used by a few other bookies, but the PlayUp Playbook is easily one of my favourites because of the quantity and quality of information it offers. 

    The optimal method for selecting a winner, however, still involves comparing diverse information, such as that included in our Best Bets section, so it is always good to seek advice from multiple sources for any given race.

    24/7 Customer Service

    Every bookmaker has some sort of customer care system, with the best of them providing various methods to reach them. The thing that sets PlayUp apart from the competition is that all of its customer care channels – phone, email, and the live chat feature – are available and responsive 24/7. That allows you to get in touch whenever you need to, day or night, and in my experience, the customer service team are very friendly and happy to help.

    Protest Payout

    PlayUp offers their Protest Payout feature, which covers both first past the post and official winners on Australian Thoroughbred Horse Racing. This means if your horse runs first past the post and gets relegated due to an upheld protest, you will still be paid out as a winner. I love this feature as it covers all punters in the event of a protest, whether you backed the original winner or the runner protesting, no more sweating out the result!

    Best Tote + SP

    On all Australian Thoroughbred markets PlayUp offers their Best Tote + SP prices. This product provides you with the best dividend between all three of the Australian Tote pools or the 'Official On-Course Starting Price (SP)'. Best Tote is a highly useful feature for punters as it guarantees you’re getting the best tote odds possible at the time of the jump.

    Playup Betting Markets

    PlayUp offers a wide range of markets and features that makes it a good choice for betting on horse racing.

    • PlayUp offers competitive fixed odds markets for both Australian and International horse races.
    • PlayUp offers a range of markets for Thoroughbred, Harness and Greyhound racing.
    • PlayUp has Exotic betting options such as Trifectas and Quaddies for all races
    • PlayUp offer their Best Tote + SP betting option, a great way to guarantee the best tote prices available.

    PlayUp could improve by adding markets such as Same Race Multis or other unique markets that some of their bigger competitors may offer. PlayUp is a reliable bookie that offers good value for money. PlayUp is a popular choice for horse racing punters. 

    Playup FAQs

    Why Choose to bet with Playup?

    PlayUp is a fantastic and safe bookie to bet with, below are some highlights PlayUp offers it customers:

    • PlayUp is a brand-new betting site with an eye-catching interface.
    • PlayUp is 100% Aussie-owned with years of experience in the industry.
    • PlayUp always offers some of the best odds in Australia for Racing and Sports.
    • PlayUp have 24/7 customer service and dedicated client managers for all users.
    • PlayUp’s brand new app for Android and Apple is one of the best in Australia.
    • PlayUp promotions and offers present punters with great value
    • PlayUp is licensed in Australia and have over 400,000 customers worldwide (Australia, USA, New Zealand, India).
    • PlayUp also have a fantasy sports betting platform, Draftstars, which is commonly regarded as Australia’s best.

    Does Playup have a Mobile App?

    Given that most gamblers today prefer to use their phones, a solid mobile gambling app is vital. PlayUp recognised this and set out to design an app from the ground up that has the same cutting-edge features and usability as the website. The app is perhaps even better than the website, so they really knocked that one out of the park!

    The app is really easy to use, has a layout that is comparable to the website's, and offers users rapid access to all of the markets PlayUp has to offer. It is also incredibly quick and responsive; in my experience, I never had the app freeze or crash.

    The PlayUp app is available on both iOS and Android operating systems, the app is free to download via the App Store on iOS devices, or if using an Android device, it can also be found for free in the Google Play Store.

    Who is Playup owned by?

    PlayUp Australia is owned by it’s parent company PlayUp Interactive Pty Ltd and Daniel Simic is currently PlayUp's CEO.

    PlayUp is the owner of the daily fantasy sports betting website Draftstars as well as the former Australian betting sites TopBetta, MadBookie, and ClassicBet.

    How long does a Playup withdraw take?

    PlayUp withdrawals are paid out from Monday-Friday (excluding public holidays). Your withdrawal request will get processed on the same day if submitted before 11 AM NSW time, requests after this time will be processed the next day.
    While PlayUp handles processing withdrawals quickly, it could take up to 24-48 hours for you receive your money depending on which bank you are with.

    Does Playup offer cash out?

    PlayUp does not currently have a ‘cash out’ functionality on their platform. We will be sure to notify our readers and update this page if this changes in the future.

    How do you get Playup bonus bets?

    In Australia, there are stringent regulations governing online bookies regarding advertising bonus bets and other incentives. Because of this, PlayUp cannot advertise any sign-up bonus bets to punters who do not already have an account.

    To learn more about PlayUp promotions and offers, click here to sign up for a PlayUp account.

    How do you verify your account on Playup?

    The same as all Australian betting sites, you have 14 days to validate your PlayUp account before you are unable to place any further bets. Australian betting regulation stipulates that all Australian betting sites must comply with this.

    If you do not verify your PlayUp account within this time, don't panic; you may still log in to the PlayUp website or the PlayUp app and validate your account at a later date. Please note that your PlayUp account must be fully verified before you are able to withdraw any wins.

    Complete the following steps to verify your PlayUp account:

    1. Navigate to My Account then choose Profile.
    2. If your account is not yet verified, you should see a button that states “Verify Account” click on it to start the automatic verification.
    3. The personal information you submitted when signing up will be checked automatically in an attempt to verify your identity; if automated verification fails, you will need to continue with the manual method outlined below.

    Manual Verification

    1. There are a number of different identification sources users may use including Driver’s License, Passport or Electoral Role information.
    2. Select the identification sources you wish to use and entered the required information and press the ‘Submit Details’ button.
    3. It usually only takes a day or two for your account to be validated once your information is forwarded to the appropriate Australian authorities for verification.

    Playup Sign-up Offer

    Sign-up bonuses for online betting sites are governed by tight legislation in Australia. As a result, PlayUp is unable to promote any sign-up bonuses to Australian punters who do not already have an account.

    If you want to find out about Playup promos and offers, click here to create a PlayUp account. Or check out all promotions we can currently show here!

    How to sign-up to Playup

    To sign up at PlayUp, simply click here to head to the PlayUp site. Once there, click on the green ‘Signup’ button in the top right corner of the site or the PlayUp app. You will then be welcomed by the pop-up window as seen in the image below; simply enter all your relevant personal details and choose a username and password before scrolling down and clicking the "Create Account" button.

    Once completed you should receive an email from PlayUp confirming that you have created your account and a link to follow to verify your provided email address. You are then free to deposit funds and place any bets you like.

    Playup Banking

    How to Deposit at PlayUp?

    To deposit funds into your PlayUp account, once logged in just look for the green ‘Deposit’ button in the upper right corner next to your account name, or click on your account name and select the Deposit option from the dropdown.
    On the PlayUp app, simply click the 3 lines symbol in the top right of the app to open the account menu, from there just click on the Deposit option.

    From this point, you may add a new payment method from either; Debit Card, POLI Banking, or EFT Transfer. Alternatively, you can click on the Cash In-store option to learn more about PlayUp's recently launched Cash In-store function, which enables customers to deposit cash in person at more than 1500 locations around Australia.

    Once your chosen payment method has been added, all you need to do is enter your desired deposit amount and press the Deposit Now button.

    How to withdraw from PlayUp?

    To withdraw your winnings from PlayUp, open your account menu in the upper right of the PlayUp website or PlayUp app, then select the Withdraw option. On the next screen, enter the amount you’d like to withdraw, then enter your bank account details and press the Withdraw Funds button.

    Please note the ‘Withdrawal Balance’ indicator, this is how much is available to withdraw, as funds deposited need to be turned over first prior to withdrawing them.

    Playup Customer Service

    PlayUp has been a great bookmaker to bet with all around, and the customer service has also been fantastic. Every user at PlayUp is assigned a personal client manager, someone you can easily get in touch with if you have any questions about your account. 

    PlayUp’s live chat feature is available 24/7 and in my experience, the customer service agents are very fast to respond to any issues you may have. Overall, I have been very pleased with PlayUp's customer service and would recommend them to others.

    Playup Odds & Margin

    Margins are effectively the perceived amount that a bookmaker is making on every bet they accept. As such, the margin is a reflection on the odds of that bookmaker. For example. if a bookmakers’ margin is 20%, for every $1 bet the bookie accepts, it takes $0.2.

    Below I have compared Playup's odds and margin to Sportsbet and TAB 1 hour before the jump, and 5 minutes before the jump:

    Race 1 - Ballarat Synthetic R3 31/10/2022

    1 Hour Before Jump:

    • PlayUp – 134.9%
    • TAB – 131%
    • Sportsbet – 126.2%

    5 Minutes Before Jump:

    • PlayUp – 125.8 %
    • TAB – 126.2%
    • Sportsbet – 124.9%

    Race 2 - Cranbourne R4 12/11/2022

    1 Hour Before Jump:

    • PlayUp – 125.2%
    • TAB – 120%
    • Sportsbet 120.6%

    5 Minutes Before Jump:

    • PlayUp – 118.3 %
    • TAB – 117.1%
    • Sportsbet – 117.9%